12.4 Forty years ago, Vinfen was founded as a nonprofit company by psychiatrists and social workers at the Massachusetts Mental Health Center and Harvard Medical School to help people with psychiatric conditions transition to group homes for community living. Vinfen’s strategy map for fiscal 2006 shows how it is building from its mission to accelerating organizational learning and elevating agency performance through its balanced scorecard perspectives to bring value to the customer supported by operational excellence.[5] The following are elements in the balanced scorecard and the four key perspectives. Match the elements with the correct perspectives.

A. Improve organizational trust and teamwork i. Financial perspective B. Strengthen government engagement ii. Learning and growth perspective C. Deliver quality services to special populations iii. Internal perspective D. Achieve financial stability iv. Customer perspective E. Increase public awareness and visibility F. Contribute to human services research and innovation G. Improve efficiency and effectiveness of contracting process H. Build professional competencies that support strategy I. Develop and implement an integrated information system J. Deliver services consistent in value and quality?