=+c Patient satisfaction performance. Deduct $40000 if patient satisfaction (measured using a survey asking patients about their satisfaction with their doctor and their overall satisfaction with We Care) falls below 65 on a scale from 0 (lowest) to 100 (highest). No additional bonus is awarded for satisfaction scores of 65 or more.

Semi-annual data for 2014 for the Melbourne and Adelaide groups are as follows:

January–June July–December Melbourne Operating income $11 150 000 $10 500 000 Average waiting time 13 minutes 12 minutes Patient satisfaction 74 72 Adelaide Operating income $9 500 000 $5 875 000 Average waiting time 12 minutes 9.5 minutes Patient satisfaction 59 68 Chapter 16: Balanced scorecard: quality, time and the theory of constraints 649 M16_HORN3377_02_LT_C16.indd 649 2/09/13 3:59 PM Required 1 Calculate the bonuses paid in each half year of 2014 to We Care’s Melbourne and Adelaide group chief executive officers.