Prescott Manufacturing evaluates the performance of its production managers based on a variety of factors, including cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2016 and 2017 for its only product:

The following information relates to the average amount of time needed to complete an order:

1. Compute the manufacturing cycle efficiency for an order for 2016 and 2017.
2. For each year 2016 and 2017, calculate the following:

a. Percentage of goods returned

b. Defective units reworked as a percentage of units shipped

c. Percentage of on-time deliveries

d. Percentage of hours spent by each employee on quality training 

3. Evaluate management’s performance on quality and timeliness in 2016 and 2017.

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Nonfinancial Quality Measures 2016 2017 Number of returned goods 750 915 Number of defective units reworked 2,200 1,640 Annual hours spent on quality training per employee 38 44 Number of units delivered on time 24,820 29,935 Annual Totals 2016 2017 Units of finished goods shipped 28,480 33,668 Average total hours worked per employee 2,000 2,000