Quality improvement, Pareto charts, fishbone diagrams. The Murray Corporation man¬

ufactures, sells, and installs photocopying machines. Murray has placed heavy emphasis on reducing defects and failures in its production operations. Murray wants to apply the same total quality management (TQM) principles to managing its accounts receivables.

Required 1. On the basis of your knowledge and experience, what would you classify as failures in accounts receivables?

2. Give examples of prevention activities that could reduce failures in accounts receivables.

3. Draw a Pareto diagram of the types of failures in accounts receivables and a fishbone dia¬

gram of possible causes of one type of failure in accounts receivables.