=+Quality measure 75% 74.6 –0.5% 79.0 5.3%

Number of improvements implemented 100 98.0 –2.0% 101.0 1.0%

Employee productivity (output/employee hr) 50 kg per hr 56.3 12.6% 51.7 3.4%

10.1% 9.7%

Learning and growth perspective Employee satisfaction survey 80 65.2 –18.5% 89.2 11.5%

Employee suggestions 125 125.0 0.0% 135.0 8.0%

Hours of employee training 70 hr 59.1 –15.6% 79.3 13.3%

–34.1% 32.8%

Required