31. (Terminology) Match the following lettered terms on the left with the appropriate numbered description on the right.

a. Appraisal cost 1. Method to rank causes of variation

b. Benchmarking in a process

c. Control chart 2. Review of product design,

d. Grade manufacturing processes and

e. Pareto analysis controls, quality documentation,

f. Quality and records g. Quality audit 3. Technique to identify uncommon h. Quality control variations or errors in a process i. Statistical process control 4. Cost incurred for monitoring and j. Value compensating for mistakes 5. Graphical method of documenting when a process is in or out of control 6. One combination of different product or service characteristics included to satisfy different customer needs 7. Process of investigating how other firms conduct business 8. Effect of meeting or exceeding customer needs 9. Product or service characteristic relating to meeting the most customer needs at the lowest price 10. Policy and/or practice designed to eliminate poor quality