43. (E-commerce) A new aspect of e-commerce is home management services. Andersen Consulting predicts that “the market for on-line orders of food, household goods, and services will mushroom from $100 million in 1997 to $57 billion or more by 2007.” You own a grocery store in downtown San Francisco and have decided to allow on-line customer orders and provide delivery.

a. What problems could arise from the on-line ordering? How would you and your staff solve these issues?

b. What problems could arise from the delivery process? How would you and your staff solve these issues?