44. (Differences from benchmarks) For a benchmark, assume that the average firm incurs quality costs in the

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44. (Differences from benchmarks) For a benchmark, assume that the average firm incurs quality costs in the following proportions:

Prevention 25%

Appraisal 25%

Internal failure 25%

External failure 25%

Total costs 100%

With a partner, explain why the following industries might be inclined to have a spending pattern on quality costs that differs from the benchmark:

a. Pharmaceutical company

b. Department store

c. Computer manufacturer

d. Used car retailer

e. Lawn service company

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