49. The following is an excerpt from the Web site of Zero Defects, an electronics manufacturing service provider:

At Zero Defects, we have never believed that perfection is too much for our clients to expect. For over 15 years, the world’s leading electronics companies have relied on us to provide legendary service and manufacture faultless products.

When we say faultless, we mean much more than you might think. To us perfection means:

• Delivering 100% usable product on time, every time.

• Providing service that meets and exceeds every expectation.

• Manufacturing each component in the most cost-effective way possible.

• Meeting your exact specifications and customizing any part of our production line to do so.

• Keeping costs at a bare minimum through tight internal controls and volume buying power.

• Providing and standing by detailed quotations and schedules.

• Preventing environmental damage through safe manufacturing and recycling programs.

[SOURCE: Staff, Zero Defects Web site, http://www.zerod.com/index.htm, (June 15, 2000).]

Write a report briefly discussing this excerpt. Compare and contrast the approach explained in the excerpt with the traditional notion of only undertaking an action for which there is an expected net benefit using cost-benefit analysis.

50. Find three companies on the Internet (other than GE, the company featured in this chapter) that are using Six Sigma. Briefly discuss the results they have experienced from using it.