(Value chart) You are the new controller of a small shop that manufactures special-order desk nameplate stands. As you review the records, you find that all the orders are shipped late, the average process time for any order is three weeks, and the time actually spent in production operations is two days. The president of the company has called you in to discuss missed delivery dates.
Prepare an oral presentation for the executive officers in which you address the following:

a. Possible causes of the problem.

b. How a value chart could be used to address the problem.