1 Place the following functions of a department store on the service-system design matrix: mail order (that...
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1 Place the following functions of a department store on the service-system design matrix: mail order (that is, catalog), phone order, hardware, stationery, apparel, cosmetics, customer service (such as taking complaints).
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Related Book For 
Operations Management For Competitive Advantage
ISBN: 1572
11th Edition
Authors: Richard B. Chase, F. Robert Jacobs
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