3 Could a service firm use a production-line approach or self-serve design and still keep a high...
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3 Could a service firm use a production-line approach or self-serve design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.
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Related Book For 
Operations Management For Competitive Advantage
ISBN: 1572
11th Edition
Authors: Richard B. Chase, F. Robert Jacobs
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