5 Identify the high-contact and low-contact operations of the following services: a. A dental office. b. An
Question:
5 Identify the high-contact and low-contact operations of the following services:
a. A dental office.
b. An airline.
c. An accounting office.
d. An automobile agency.
e. Amazon.com
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Related Book For 
Operations Management For Competitive Advantage
ISBN: 1572
11th Edition
Authors: Richard B. Chase, F. Robert Jacobs
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