5 What are the differences between high and low customer contact service (CCS) businesses, in general, for

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5 What are the differences between high and low customer contact service (CCS) businesses, in general, for the dimensions listed below? (Example-Facility Layout: in a high CCS, the facility would be designed to enhance the feelings and comfort of the customer while in a low CCS, the facility would be designed for efficient processing.)

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Operations Management For Competitive Advantage

ISBN: 1572

11th Edition

Authors: Richard B. Chase, F. Robert Jacobs

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