Often it is difficult to determine whether errors made in the financial records of a hotel, and

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Often it is difficult to determine whether errors made in the financial records of a hotel, and then uncovered in an audit, represent intentional fraud or simply mistakes resulting from poor training or lack of knowledge. As the GM, what specific criteria might you use to evaluate the honesty of the controller’s office if an independent audit revealed multiple areas of consistent mistakes?

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Hotel Operations Management

ISBN: 978-0134337623

3rd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller

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