Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%; fatigue, 10%; and delay, 3%. Task Element 1 234 4 Observations (minutes) Performance Rating (%) 1 2 3 4 5 110 95 90 85 5995

a) What is the normal time?

b) What is the standard time? P