The following information pertains to telephone calls to a motel on a typical Tuesday. Period Incoming Rate

Question:

The following information pertains to telephone calls to a motel on a typical Tuesday.

Period Incoming Rate

(calls per minute)

Service Rate

(calls per minute per operator)

Number of Operators Morning 1.8 1.5 2 Afternoon 2.2 1.0 3 Evening 1.4 0.7 3

a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period.

b. For each case in the previous problem, determine the maximum line length for a probability of 96 percent.

LO.1

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Operations Management

ISBN: 9781260575712

14th Edition

Authors: William J Stevenson

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Question Posted: Jul 20, 2024 07:00 AM

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The following information pertains to telephone calls to a motel on a typical Tuesday. Period Incoming Rate

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Operations Management

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