4. What is the labor cost per call taken by Associates and by Senior Associates? What is...
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4. What is the labor cost per call taken by Associates and by Senior Associates?
What is the cost per resolved call by Associates and by Senior Associates?
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Related Book For 
Services Marketing People, Technology, Strategy
ISBN: 9780131875524
8th Edition
Authors: Christopher H Lovelock, Jochen Wirtz
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