5-4. Workforce plans influence employee engagement.

For example, plans to develop and retain employees and promote from within tend to foster engagement, while contrary policies may erode it. Recognizing this, at some companies such as FedEx, internal recruiting and promotion from within both play central roles in employee engagement. The promotionfrom-
within policy includes helping employees identify and develop their promotion potential. It also requires a coordinated system for accessing career records and posting job openings.