Form into groups of four to six. Imagine you are an HR team tasked with creating an e-performance management system for Hotels International. The system is to be used for its 3000 employees. Hotels International has operations in Australia, China, Japan, New Zealand, Singapore and Thailand.
The objectives of the new program are linked to the company's strategic objective of becoming the leader in the hospitality industry (in terms of financial performance, customer service and staff quality) and by creating a performance-driven culture (by attracting, retaining, developing and rewarding the best talent). The board of directors has decided to develop the system in-house rather than purchasing an off-the-shelf program.
Describe the steps you would take to develop an e-performance management system giving particular attention to the type of expertise required, the source of personnel for the project team, how to link the e-performance management system with the organisation's culture and strategic objectives, how you plan to integrate the system (instead of utilising separate paper processes for the setting of performance objectives, performance appraisal, training and development, succession planning and remuneration) and how to make the system user friendly. Identify any major challenges you are likely to encounter (e.g. how to deal with data storage and security) and how you plan to overcome them.
Regroup as a class and discuss your proposals highlighting the major challenges identified and how you plan to resolve them.