Research shows that the trainee’s pre-training preparation is a crucial step in the training process. It is important to create a perceived need for training in the minds of participants.30 Also, provide preparatory information that will help to set the trainees’

expectations about the events and consequences of actions that are likely to occur in the training environment (and, eventually, on the job). For example, trainees learning to become first-line supervisors may face stressful situations, high workloads, and difficult employees. Studies suggest that the negative impact of such conditions can be reduced by letting trainees know ahead of time what might occur. LO.1