Question: It's important to understand how technology impacts a firm's strategy and competitive environment. Consider the description of Otis elevator's use of embedded systems. Which parts

It's important to understand how technology impacts a firm's strategy and competitive environment. Consider the description of Otis elevator's use of embedded systems. Which parts of the value chain does this impact? How? Consider the "five forces": How does the system impact the firm's competitive environment? Are these systems a source of competitive advantage? If not, explain why not. If they are, what kinds of resources for competitive advantage can these kinds of embedded systems create?

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Otis Elevators use of embedded systems impacts several parts of the value chain particularly in the areas of operations service and customer experience Operations Maintenance and Monitoring Embedded s... View full answer

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