This chapter presents a number of ways to evaluate the economic viability of a technology investment. Which method would you choose for a small business such as The Wireless Café and why?

Over the course of your internship, you’ve recommended many useful and innovative technologies that would help make everybody’s job at The Wireless Café more productive and interesting, including CRM, SCM, DSS, and wireless networks and applications, to name a few. However, The Wireless Café’s budget definitely won’t support all of your recommendations in one year. Barbara is concerned that Jeremy may overextend The Wireless Café’s finances, because he sees benefits in all of the technologies, so she has asked you to help with a more reasoned analysis of the IT economics for The Wireless Café.