An audit of the personnel department of a large company is being conducted. A new staff auditor is assigned to review the departmental budgets and copies of employment contracts. The staff auditor has requested the documents from the personnel director on several occasions. The personnel director consistently promises to get the documents for the auditor, but never seems to get around to it. He is courteous, but he acts as if the audit is very low among his priorities.

Required:

If you were the staff auditor, how would you plan a meeting with the personnel director to resolve the problem? In your plan, be sure you consider both situational factors and message characteristics.