Here are four performance measures for an airline: Profit growth, Investment in ground crew training, On-time departure

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Here are four performance measures for an airline: Profit growth, Investment in ground crew training, On-time departure % and Customer satisfaction rating. To which perspective of the BSC framework does each performance measure relate?

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Fundamentals Of Accounting And Financial Management

ISBN: 9780170454797

8th Edition

Authors: Professor Ken Trotman, Kerry Humphreys

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