Identify two non-financial performance measures to manage the performance of the following organisations.

1 A food delivery business that is focused on retaining its drivers to ensure a better quality, more consistent delivery experience for its customers.

2 A boutique winery that is hiring newly qualified viticulturists to access the latest techniques for growing and producing high quality organic wines.

3 A technology service delivery company that is investing in customer service training programs for its technical support staff to improve the quality of their customer support experience.

4 A high-end fashion retailer that is rationalising its boutique stores to maintain a smaller scale luxury customer in-store experience, while investing extensively in website development and online logistics to offer an enhanced online customer purchasing experience.