“Melinda,” bellowed Toran, “I’ve got a problem and you’ve got to solve it. I can’t get people in this plant to work together as a team. As if I don’t have enough trouble with the competition and delinquent accounts, now I have to put up with running a zoo. It’s your responsibility to see that the staff gets along with each other. I want a human relations training proposal on my desk by Monday.” How would you determine the need for human relations training?

How would you determine whether you actually had a training problem? What else could be responsible?