Internet Career Builder Exercise

a. These are some of the jobs that are available in customer service. You can find others on sites recommended by your instructor or through search.

Call center representative Bilingual customer service representative Customer account manager Customer care representative Technical services representative Help desk Member services repre.~enmtive (nonprofit)

Product support representative Call center supervisor and many more

b. Select a customer service job from the list in la or from your own search. Outline the re.~ponsibilities of that position. You may find it useful to locate job postings on the web in order to understand the job requirement~.

c. Outline knowledge and experience from classes, internships, full or part-rime jobs, and volunteer work that pre pa re you for this specific position_

d. Prepare five questions you could ask at a job interview. The questions should exhibit your understanding of the position requirements without lecturing the interviewer about what she already knows.

e. Update your VisualCv® or Linkedln profile with this information.