Visit the websites you are tracking. Learn as much as you can about their customer service policies. Be alert m how easy it is to find the information you would need as a customer and how complere it appears to be. Note any aspects of the way the sire provide.~ customer service that look like rhey are particularly good or especially problematic. Establish several criteria that identify good service policie.~.

Rank the sites according to your perception of their cu~tomer service policies and practices. Be prepared to discuss your criteria and rankings Ill class.