Explain how you would measure performance of the revenue cycle at AB Hi-Fi;

specifically:

(a) What metrics would you would use to measure performance?

(b) For each metric, explain where you would obtain the data required for that metric.

(c) For each metric, explain why it is a good metric to help measure how well the revenue cycle is meeting its objectives.

The case narrative below (AB Hi-Fi) will be used to complete problems 9.14—9.20.

Make sure you read and understand the activities and the case thoroughly before you commence work on the problems.