Read the article 'Customs stalled at SmartGate' in figure 1.10, and answer the following:

(a) Why do you think it is important to do adequate testing before implementing a new system?

(b) What benefits could come from the new Customs technology?

(c) What different types of technology are necessary for this system to work?

(d) What are some of the technical problems that earlier versions of the technology have faced?

(e) How could this system impact on the users of the system? (This could include people employed by Customs as well as travellers.)