TQM is designed for (i) _, (ii) change, while BPR is more of a (iii). t. (iv) approach to change.

(a) (i) incremental, (ii) top-down, (iii) moderate risk, (iv) clean slate

(b) (i) incremental, (ii) bottom-up, (iii) radical, (iv) top-down

(c) (i) top-down, (ii) quick, (iii) long-term, (iv) incremental

(d) (i) narrow, (ii) within function, (iii) narrow, (iv) across function