The cost of lost future sales after a customer finds flaws in a product or service is

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The cost of lost future sales after a customer finds flaws in a product or service is which of the following quality costs?

a. external failure cost

b. internal failure cost

c. appraisal cost

d. prevention cost

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Managerial Accounting

ISBN: 9780138129712

1st Edition

Authors: Linda Smith Bamber, Karen Wilken Braun, Jr. Harrison, Walter T.

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