Which of the following would not be classified as an external failure cost? a. Extra shipping charges

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Which of the following would not be classified as an external failure cost?

a. Extra shipping charges incurred to rush a customer an order that was delayed for rework.

b. Costs incurred for a product re call.

c. The cost of product liability insurance.

d. The cost of maintaining a customer complaint hotline.

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Financial & Managerial Accounting

ISBN: 9780073526997

15th Edition

Authors: Jan Williams, Sue Haka, Mark Bettner, Joseph Carcello

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