Focus on the customer. This means listening to the customer so goods and services meet customer needs
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Focus on the customer. This means listening to the customer so goods and services meet customer needs at a low cost. It means improving design and processes to reduce defects and cost? LO.1
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Introduction To Materials Management
ISBN: 9780132337618
6th Edition
Authors: J. R. Tony Arnold, Chapman, Stephen N., Lloyd M. Clive
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