Read the article footnoted in Sec. 2.1 that describes an OR study done for the San Francisco Police Department.

(a) Summarize the background that led to undertaking this study.

(b) Define part of the problem being addressed by identifying the six directives for the scheduling system to be developed.

(c) Describe how the needed data were gathered.

(d) List the various tangible and intangible benefits that resulted from the study.