2.1. In the introduction to this chapter Baetjer notes: “The process provides interaction between users and designers, between users and evolving tools, and between designers and evolving tools [technology].” List five questions that

(a) designers should ask users,

(b) users should ask designers,

(c) users should ask themselves about the software product that is to be built,

(d) designers should ask themselves about the software product that is to be built and the process that will be used to build it.