11. How can free and open communication, administrative support of and reward for problem-solving efforts, shared decision...

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11. How can free and open communication, administrative support of and reward for problem-solving efforts, shared decision making, suffi cient time to problem solve, written statements of what the change goals will be, professionalism, concern for long-term planning, cohesiveness among change agents, and feelings of security among residents, timing, and resident confi dence in ability to change be enhanced to lower resistance to change?

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