As mentioned earlier, emotional intelligence may be managed through learning and improving both personal and social competencies. Personal competency includes selfawareness, self-control, and self-motivation. Social competency, meanwhile, includes social awareness, empathy, collaboration, and teamwork. 

Go to the website of Consortium for Research on Emotional Intelligence in Organizations (www.eiconsortium.org) and develop a list of the specific leadership behaviors that characterize emotional intelligence. How do these behaviors match up with your own? 

1. Review the following article and consider various ways that healthcare leaders can apply the principles contained within.

Kantor, M. A., S. K. Apgar, A. M. Esmaili, A. Khan, and M. B. Sharpe. 2020. “The Importance of Emotional Intelligence When Leading in a Time of Crisis.” Journal of Hospital Medicine 15 (9): 568–69.