The nurse manager is using the Principles of Collaborative Relationships:

Effective Communication by the American Nurses Association (ANA) to improve communication on the nursing unit and knows that these principles require the staff nurses to use what communication practices? Select all that apply.

1 Speak to multiple persons about the issue.

2 Use active listening techniques.

3 Keep the environment closed and private.

4 Ensure accuracy in the information transmitted.

5 Know the purpose of the message transmitted.

AppendixLO1