The staff nurses from an orthopedic surgery unit are dissatisfi ed with the admission process of a patient following surgery. The nurses state that there may be four to fi ve admissions within a 1-hour period as they are discharged from the postanesthesia recovery unit. With many patients arriving at the same time, the staff does not feel able to give the patients the close assessment they deserve and complete the admission process. The director of nursing suggests that these nurses observe the system that the women’s health unit uses for the multiple admissions that happen at the same time due to deliveries and female surgeries. What problem-solving technique is the director of nursing using?

1 Critical thinking 2 Shared decision making 3 DECIDE model 4 Appreciative inquiry AppendixLO1