ACT Doorland was founded in 1957 as a small concern whose core business was the supply and installation of garage doors. Since then it has diversified its interests and expanded to become Canberra’s largest speciality door company.

ACT Doorland is currently involved with the supply, service and installation of: Domestic garage doors and operators; Commercial and industrial roller shutters, grilles and operators; Sliding and swing boom gates and operators; External and internal household doors;

Automatic glass sliding doors; Door hardware; Carport conversions; Car park entry systems; and Operable, flexible and concertina doors.

Through a commitment to total quality management and first class performance, ACT Doorland has empowered its team members to take whatever steps are necessary to guarantee outstanding service and customer satisfaction.

Discussion points
1 What would you expect to see in a system of total quality management for a company producing special types of door?
2 What kinds of cost might be found in the ‘cost of quality’ for this company?