Course registration as a process Consider the process of registering for LO 2, 3, 4 courses at your university or college.

REQUIRED

(a) Chart the process of registering for courses at your university or college.

(b) As a customer, what criteria do you use to evaluate the registration process?

(c) Label each activity that you have identified in the registration process as efficient or inefficient.

(d) How might the registration process be reorganized to improve or elimi¬ nate the inefficient activities, or to improve performance on the evaluative criteria that you think are important?

(e) Which activity would you improve first? Why?