Evaluating system performance Suppose that you are the manager of a pro¬ duction facility in a business that makes plastic items that organizations use for advertising. The customer chooses the color and quantity of the item and specifies what is to be imprinted on the item. Your job is to ensure that the job is completed according to the customer's specifications. This is a cut-throat business that competes based on low price, high quality, and good service to the customer. Recently you installed a just-in-time manufacturing system. How may you evaluate the performance of this system given the characteris¬ tics of your organization?

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