Using the Internet, answer the following questions:

1. What is the Malcolm Baldrige National Quality Award?

2. Identify three companies who have been given the award during the most recent award year. Describe each company and the actions they took that apparently led to their selection.

3. Go to www.qualitymag.com and, using the resources of this site, summarize three cases of companies that have improved their quality performance during the most recent year. lo56