You are the operations manager of a first-class hotel. Identify the benefits and challenges of the strategies
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You are the operations manager of a first-class hotel. Identify the benefits and challenges of the strategies discussed in this chapter (empowerment, guarantee, recovery) as they pertain to your day-to-day operation.
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Services Management The New Paradigm In Hospitality
ISBN: 9780131916548
1st Edition
Authors: Jay Kandampully
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