2. What technology would you use to deliver this information from the CRM system to the salesperson (tablet, smartphone, laptop, or something else), and why would you choose that technology?

Alice Klein wondered what she should do next as she hung up the phone. As vice president of sales for New World Manufacturing, she was responsible for more than 200 salespeople around the country. New World was a manufacturer of precision components for bicycles (gear shift mechanisms). Among the company’s clients were Cannondale and Giant Bicycles as well as other leading bicycle companies around the world. In addition to the original equipment manufacturer (OEM) market, New World did a great deal of business selling after-market accessories to bicycle retailers.