This situation is a continuation of the situation presented in the Chapter 8 role-play. Go back and
Question:
This situation is a continuation of the situation presented in the Chapter 8 role-play. Go back and read that role-play and your notes from it to refamiliarize yourself with the scenario.
Now that Roscoe Lee and Pat Tollford have agreed on the key selection criteria Bass Brokers, Inc., should use when selecting new salespeople, they have decided that they can further help the district sales managers, and especially District 5 sales manager Jason Queen, by developing some guidelines for recruiting sales position applicants and by developing a more formalized selection procedure for salespeople. As Bass Brokers’ newest district manager, Jason is delighted that he will benefit from these new guidelines and procedures as he works to hire replacement salespeople and reduce his district's turnover. Roscoe and Pat have invited Jason into the home office to secure his input on these issues.
Characters in the Role-Play Roscoe Lee, vice president of sales for Bass Brokers, Inc.
Pat Tollford, human resource manager for Bass Brokers, Inc.
Jason Queen, District 5 sales manager for Bass Brokers, Inc.
Assignment Break into groups of three, with one student playing each character. It doesn't matter what the actual gender mix of your pair is. Before you stage the meeting, work separately using the material in your chapter to come up with your recommendations for (1) a logical plan for recruiting Bass Brokers salespeople, especially focused on the right sources of recruits, and (2) a selection process, especially focused on the right selection tools and procedures.
You will need to be prepared to justify your recommendations in the meeting. Then, get together and role-play the meeting with Roscoe, Pat, and Jason. The group should first discuss approaches to recruiting and come to a consensus. Then the group should discuss selection tools and procedures and come to a consensus. Be sure everyone shares their own recommendations and justifies them. In the end, you want to come out of the meeting with a unified plan so that Jason and the other district sales managers at Bass Brokers can implement the ideas with their next hiring process.
Step by Step Answer:
Sales Force Management Leadership Innovation Technology
ISBN: 9780415534628
11th Edition
Authors: Mark W.Johnston , Greg W.Marshall