2. What new capabilities do the following innovations bring to customer service in the grocery industry: Scanner

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2. What new capabilities do the following innovations bring to customer service in the grocery industry: Scanner data, Loyalty card data, Web Shopping?

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Information Systems For Managers

ISBN: 9781943153046

3rd Edition

Authors: Gabriele Piccoli, Federico Pigni

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Question Posted: Nov 19, 2024 04:00 AM

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2. What new capabilities do the following innovations bring to customer service in the grocery industry: Scanner data, Loyalty card data, Web Shopping?
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1. What is the value proposition to the customer of Web-based shopping? How does it compare to the other innovations in customer service that Ives mentions at the end of the case?
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2. What new capabilities do the following innovations bring to customer service in the grocery industry: Scanner

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Information Systems For Managers

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