Operational definitions of specific, processes, events, or products, as well as an explanation of how they will

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Operational definitions of specific, processes, events, or products, as well as an explanation of how they will be measured in terms of quality.

Match each of the key terms with the definition that best fits it.

A. Balanced scorecard B. Benchmarking C. Capability maturity models D. Control chart E. Control Quality F. Cost of quality G. Cost baseline H. Fishbone diagram I. ISO 9000 J. Manage Quality K. Pareto chart L. Plan Quality Management M. Quality N. Quality audit O. Quality management plan P. Quality metrics Q. Quality policy

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Information Systems Project Management A Process Approach

ISBN: 9781943153541

2nd Edition

Authors: Christoph Schneider, Mark A Fuller, Joseph S Valacich, Joey George

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